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Replacement Policy

We are committed to resolving genuine issues quickly and fairly.

If your return request is approved after verification, you may be eligible for a replacement subject to product availability.

  • Replacement is available only for eligible products.
  • The returned item must successfully pass our quality inspection.
  • The returned product must include all original packaging, tags, certificates, accessories and invoice.
  • If the same product is unavailable, our customer support team will assist you with suitable alternatives or a refund, where applicable.

Refund Process

1
Request Submitted

Customer submits the return request within the allowed time.

2
Verification

Our team verifies the request, photos and open-box video.

3
Product Inspection

The returned item is inspected after reaching our warehouse.

4
Refund Initiated

Eligible refunds are processed to the original payment method.

Inspection Process

Every returned product undergoes a detailed inspection by our quality assurance team before a refund or replacement is approved.

  • Product matches the original order.
  • No signs of usage or damage caused by the customer.
  • Original packaging is intact.
  • Original invoice is available.
  • Certificates and accessories are returned.
  • Return request complies with our policy.

Products Not Eligible For Return

  • Used or worn jewellery.
  • Products damaged after delivery.
  • Products returned after 48 hours.
  • Products without original packaging.
  • Products without invoice.
  • Claims without open-box video.
  • Customized or personalised jewellery.
  • Gift cards or promotional vouchers.
  • Products damaged due to misuse.
  • Incomplete returns.
  • Products altered by third parties.

Refund Timeline

Once the returned product is received and successfully passes our inspection process, eligible refunds will be initiated.

  • Refunds are processed only after successful inspection.
  • Refunds are issued to the original payment method wherever possible.
  • Bank processing time may vary depending on your payment provider.
  • DMitra Jewellery is not responsible for delays caused by banks or payment gateways.