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Cancellation Policy

Please read our cancellation policy carefully before placing an order.

Last Updated: July 2026

Important Information

At DMitra Jewellery, we begin processing orders as quickly as possible to ensure fast and secure delivery. Because of this, cancellation requests are accepted only within a limited time period.

By placing an order on our website, you acknowledge and agree to the cancellation terms outlined below.

Cancellation Timeline

1
Order Placed

Your order is successfully placed.

2
Within 24 Hours

Cancellation requests are accepted during this period.

3
Order Processing

Once processing begins, cancellation is no longer possible.

4
Order Shipped

Shipped orders cannot be cancelled.

Eligible for Cancellation

  • Cancellation requested within 24 hours of placing the order.
  • Order has not entered processing.
  • Order has not been packed for dispatch.
  • Order has not been handed over to the courier.

Cancellation Not Allowed

  • More than 24 hours have passed since placing the order.
  • Order is under processing.
  • Order has been packed.
  • Order has been dispatched.
  • Order is already delivered.

How to Cancel Your Order

1
Contact Support

Reach our customer support within 24 hours.

2
Share Details

Provide your Order ID and registered contact details.

3
Verification

Our team verifies whether your order is eligible.

4
Confirmation

Once approved, cancellation confirmation will be shared.

Refund for Cancelled Orders

If your cancellation request is approved before processing begins, any prepaid amount received by DMitra Jewellery will be refunded to the original payment method.

  • Refund is initiated only after cancellation approval.
  • Refunds are processed to the original payment method wherever possible.
  • Actual credit time depends on your bank or payment provider.
  • Cash on Delivery orders will simply be cancelled without any refund process.

Important Conditions

  • Orders can only be cancelled within 24 hours from the order placement time.
  • Orders already under processing, packed, or shipped cannot be cancelled.
  • Cancellation requests are subject to order verification.
  • DMitra Jewellery reserves the right to decline cancellation requests that do not satisfy this policy.
  • Repeated misuse of the cancellation facility may result in restriction or suspension of future orders.
  • Customized, personalized, or specially manufactured jewellery orders cannot be cancelled once production has begun.

Frequently Asked Questions

No. Orders can only be cancelled within 24 hours of placing the order and before processing begins.

No. Orders that have been processed, packed, dispatched, or shipped cannot be cancelled.

Yes. If your cancellation request is approved before processing begins, eligible prepaid orders will be refunded to the original payment method.

Need Help?

If you have any questions regarding order cancellation, our customer support team will be happy to assist you.

Contact Us